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Our customer support team is doing all we can to get your questions answered as quickly as possible. We thank you for your patience and appreciate your support.
Shipping And Returns
- How long does it take to receive my item?
Orders take between 1-2 business days to process. Processing time is in addition to the shipping time that you choose. Please allow processing time regardless of the shipping method you choose. Delivery times are subject to geographic location. We pride ourselves on getting your order out as quickly as possible.
- What is your return policy?
In stock items are eligible for return within 30 days of purchase. Items must accompany proof of purchase and be in new, re-sellable condition. If you wish to return your product, please reach out to info@hilogear.com to receive a return authorization. We strive to make all situations right with our customers and make sure you get the correct size, please reach out with any return questions.
- Can I cancel my order after it's placed?
Unfortunately, once an order is placed it cannot be cancelled within our system. If you are unhappy with an item in your order or changed your mind, please reach out to our customer support team and they will work with you to allow a return and refund you for your order.
- Does HILO do exchanges?
HILO does exhanges.
- Does HILO pay for return shipping?
HILO does cover the cost of the return shipping if you are returning to exchange for a different size. For any other reason the customer is responsible for return shipping costs.
- Is my product covered under warranty?
A customer support representative will be more than happy to assist you Monday – Friday 8am – 8pm est.